Welcome to aurielle26.com.
Aurielle LLC is committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may request a return within 7 days of receiving the item(s).
Return requests made after the 7-day period cannot be accepted.
2. Conditions for Return
To be eligible for a return, items must meet the following conditions:
- The item has not been worn, used, or washed.
- The item remains in its original condition.
- Original tags, labels, and accessories are intact.
- The item is in its original packaging.
- The item is in a condition suitable for resale.
We reserve the right to refuse a return request if the item does not meet the above conditions.
3. Eligible Situations for Refund
You may request a return or refund in the following situations:
- You received the wrong item.
- The item has manufacturing defects or quality issues.
- The item was damaged during shipping.
- The item differs significantly from the order description.
Please contact us as soon as the issue is discovered and provide relevant photos and order information.
4. Situations Not Eligible for Refund
The following situations generally do not qualify for a refund:
- Requests made after the 7-day return period.
- Items that have been worn, used, or washed.
- Damage caused by misuse or mishandling.
- Items missing original packaging, tags, or accessories.
- Items returned without prior authorization.
- Requests based on personal preference that do not meet return criteria.
5. Return Process
To request a return, please follow these steps:
- Contact our customer service team to submit a return request.
- Provide your order number and the reason for the return.
- Wait for review and confirmation.
- Ship the item back according to the return instructions.
- We receive and inspect the item.
- Refund processing begins upon approval.
Items returned directly without authorization may not be processed.
6. Refund Processing Time
Once the returned item is received and confirmed to meet the refund criteria:
- We typically complete the refund process within 7 business days. – Refunds will be issued to the original payment method.
- The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank or payment provider.
7. Shipping Fee Information
Returns Due to Quality Issues
If a return is requested due to the following reasons:
- Product quality issues.
- Incorrect item shipped.
- Damage during shipping.
We will cover the associated return shipping costs.
Returns Due to Personal Reasons
If a return is requested due to size, style preference, or other non-quality-related reasons:
- The customer is responsible for return shipping costs.
- Original shipping fees (if applicable) are generally non-refundable.
8. Return Address
Please ship approved return items to the following address:
Aurielle LLC
101 CHESS LN
ROSSVILLE, GA 30741-7209
United States
Please do not ship items without obtaining return authorization.
9. Product Inspection and Refund Approval
Upon receipt of the returned item, we will inspect:
- Product condition.
- Product completeness.
- Status of tags and packaging.
- Eligibility for a refund.
The refund process will be initiated once the review is approved.
We may reject the refund request if the item does not meet return requirements.
10. Exchange Information
If you receive an item with quality issues, you may contact us to request an exchange.
Exchange requests are subject to review and depend on stock availability.
11. Contact Us
Please contact us if you have any questions regarding our refund policy.
Company Name:
Aurielle LLC
Domain:
aurielle26.com
Email:
maggiesmith@aurielle26.com
Phone:
+1 8578678164
Address:
101 CHESS LN
ROSSVILLE, GA 30741-7209
United States
Thank you for choosing aurielle26.com.
Aurielle LLC is committed to providing you with a fair, transparent, and efficient after-sales service experience.